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Tickets and Service

Ticket Service

Grosse Theaterstrasse 25
20354 Hamburg

Tel. +49 (0)40 35 68 68
Fax +49 (0)40 35 68 610
ticket@staatsoper-hamburg.de

Opening Hours

Monday - Saturday
10:00 am to 6:30 pm
closed on Sundays and public holidays

July 5 to August 1, 2021
Monday - Saturday
10.00 am to 2.00 pm
closed on Saturdays und Sundays

On-Sale Dates for the season 2021/22

The general advance sale starts four weeks before each event date, subscribers can purchase additional subscription tickets one week earlier. If these dates fall on a Saturday, Sunday or public holiday, sales begin on the last working day (Monday to Friday) before. For individual events, other advance booking dates can also be set, which we will inform you about in our media. Separate rules that will be published at a later time apply to the ballet workshops and the Nijinsky gala.

Visiting under corona restrictins

Attendance at our events is currently subject to strict conditions that serve to ensure the safety of our visitors. Depending on further developments, however, it is also possible that these conditions may be relaxed in the coming weeks, so that, for example, test certificates could be omitted if the Hamburg incidence falls stably to correspondingly low values. We will be happy to inform visitors about the conditions that apply to their presentation in a timely manner by e-mail, provided we have their e-mail address.

As of today, the following applies:
The visit is only possible with a negative coronavirus test (not self-test!) not older than 24 hours or PCR test not older than 48 hours, the proof of a complete corona vaccination (last necessary vaccination date at least 14 days ago) or a convalescent proof (positive PCR test at least 28 days and at most six months ago). Regardless of this, persons with symptoms of an acute respiratory infection may not attend the performance.

Tickets are currently only sold on a personalized basis. For each seat booked, the following information must be provided accurately and completely when purchasing tickets: name, first name, home address and telephone number. The data will only be stored for this purpose and will be deleted after expiry of the statutory periods. Only the person named on the ticket will be admitted to the event upon presentation of an official photo ID at the entrance.

Upon entering the venue, you are required to put on a medical mouth/nose covering (OP or FFP2 mask) and to wear it permanently during your entire visit. Please adhere to the distance rules of at least 1.5 meters everywhere during your stay.

Due to regulatory requirements for infection control, seating is currently restricted, but the current relaxations make it possible to occupy all rows of seats. Please take the numbered seat indicated on your ticket in the auditorium without exception. Transferring to another seat is not permitted

Information on refunds due to cancelled performances

If you had purchased tickets for performances in the period March 13 to June 28, 2020, you can apply for a refund here. Refunds for tickets for events from November 2, 2020, you can apply here.

Evening Box Office

The evening box office at the State Opera opens 90 minutes before a performance. We kindly ask for your understanding that during evening box office hours, guests for the current performance have priority and that in some cases, advance sales cannot take place even during regular box office hours.

Online Sales

Register once, and you can select your tickets easily and comfortably, book and pay for them, and print them out at home, or send them directly to your mobile phone. We charge a postage and handling fee of € 3.00 for sending tickets by mail. You may purchase tickets via our online shop using your credit card (Visa, MasterCard), via "Direct Wire Transfer" or via SEPA direct debit.

Paying for Your Tickets

Tickets can be purchased at our Ticket Services office in cash and by using your debit or credit card; sales via the phone or in writing can be paid for via credit card (Visa/MasterCard) or by payment via SEPA direct debit. Tickets ordered by mail or phone must be picked up and paid for within seven days after the reservation has been received; the exact date will be noted in your written reservation confirmation or during your phone order. If you wish, we are happy to mail you your tickets, charging a € 3.00 postage and handling fee together with the ticket price. Tickets will be mailed after payment has been completed. Written requests will be filled in the order they are received. In principle, tickets once purchased cannot be returned or exchanged. Please consult our General Terms and Conditions.

Reduced Ticket Prices

Ticket Sales Points

Tickets for performances of the 2019/2020 season can also be purchased at all known ticket sales points, via Hamburg Tourismus GmbH and via eventim.de and the CTS Eventim sales points.

Cloakroom

Use of the State Opera cloakrooms is free for audience members. Large items (coats, umbrellas, large bags and comparable unwieldy items) may not be taken into the auditorium.

Ticket Sales Points

Tickets can also be purchased at all known ticket sales points, via Hamburg Tourismus GmbH and via eventim.de and the CTS Eventim sales points.

Regular Publications

We are happy to mail you the monthly programme flyers for the State Opera free of charge. You may also subscribe to the State Opera's Journal for a € 12 postage fee (subscribers and Opera Card holders pay € 6 per season). Orders will be accepted by phone at +49 (40) 35 68 68.
Our email newsletters inform you regularly about our current programme and other noteworthy facts from the opera and ballet world. Please register free of charge on our websites.

Opera Gastronomy

Enjoy a rich culinary selection in the stylish atmosphere of our State Opera foyers – one hour before any performance and during intermissions.
Tel.: +49 (40) 35 01 96 58
Fax: +49 (40) 35 01 96 59
staatsoperngastronomie@hamburg.de
www.godionline.com
 

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