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Tickets and Service

Information about the coronavirus

Due to the current situation, no events with an audience will take place at the Staatsoper Hamburg until further notice; this also affects the concerts of the Philharmonic State Orchestra. Advance ticket sales therefore remain suspended. Stay up to date via this website, the newsletter or the social media channels.

Refunds
If you had purchased tickets for performances in the period March 13 to June 28, 2020, you can apply for a refund here. Refunds for tickets for events from November 2, 2020 to January 31, 2021, you can apply here.

Ticket Service

Grosse Theaterstrasse 25
20354 Hamburg

Tel. +49 (0)40 35 68 68
Fax +49 (0)40 35 68 610
ticket@staatsoper-hamburg.de

Opening Hours

Due to official orders, the box office of the Hamburg State Opera is temporarily closed.

You can reach the ticket and subscription service
via telephone at +49 (0)40 35 68 68 or
via e-mail at ticket@staatsoper-hamburg.de

Mondays to Fridays from 10:00 a.m. to 6:30 p.m.
(closed on Saturdays, Sundays and public holidays)

On-Sale Dates

Please note: For the announced performances from March 8, 2021, there will be no ticket sales until further notice. The familiar staggered ticket sales procedure* will be resumed as soon as there is sufficient planning certainty. In individual cases, therefore, there may also be shorter advance sales, about which we will inform accordingly in the in the news on the website, in the newsletter (in german) or via the social media channels (in german).

*The general advance sale starts four weeks before each event date, subscribers can purchase additional subscription tickets one week before. If these dates fall on a Saturday, Sunday or public holiday, sales begin on the last working day (Monday to Friday) before. Subscriptions will continue to be suspended. Subscribers receive a right of first refusal for subscription performances at subscription conditions, of which they will be informed in writing in each case.

Special Purchase Rules

The application procedure for the 2021 "Nijinsky Gala" will not take place, because tickets for the 2020 Gala are transferred to 2021.

Evening Box Office

The evening box office at the State Opera opens 90 minutes before a performance. We kindly ask for your understanding that during evening box office hours, guests for the current performance have priority and that in some cases, advance sales cannot take place even during regular box office hours.

Online Sales

Register once, and you can select your tickets easily and comfortably, book and pay for them, and print them out at home, or send them directly to your mobile phone. We charge a postage and handling fee of € 3.00 for sending tickets by mail. You may purchase tickets via our online shop using your credit card (Visa, MasterCard), via "Direct Wire Transfer" or via SEPA direct debit.

Paying for Your Tickets

Tickets can be purchased at our Ticket Services office in cash and by using your debit or credit card; sales via the phone or in writing can be paid for via credit card (Visa/MasterCard) or by payment via SEPA direct debit. Tickets ordered by mail or phone must be picked up and paid for within seven days after the reservation has been received; the exact date will be noted in your written reservation confirmation or during your phone order. If you wish, we are happy to mail you your tickets, charging a € 3.00 postage and handling fee together with the ticket price. Tickets will be mailed after payment has been completed. Written requests will be filled in the order they are received. In principle, tickets once purchased cannot be returned or exchanged. Please consult our General Terms and Conditions.

Reduced Ticket Prices

Ticket Sales Points 

Tickets for performances of the 2019/2020 season can also be purchased at all known ticket sales points, via Hamburg Tourismus GmbH and via eventim.de and the CTS Eventim sales points.

Cloakroom

Use of the State Opera cloakrooms is free for audience members. Large items (coats, umbrellas, large bags and comparable unwieldy items) may not be taken into the auditorium.

Ticket Sales Points

Tickets can also be purchased at all known ticket sales points, via Hamburg Tourismus GmbH and via eventim.de and the CTS Eventim sales points.

Regular Publications

We are happy to mail you the monthly programme flyers for the State Opera free of charge. You may also subscribe to the State Opera's Journal for a € 12 postage fee (subscribers and Opera Card holders pay € 6 per season). Orders will be accepted by phone at +49 (40) 35 68 68.
Our email newsletters inform you regularly about our current programme and other noteworthy facts from the opera and ballet world. Please register free of charge on our websites.

Opera Gastronomy

Enjoy a rich culinary selection in the stylish atmosphere of our State Opera foyers – one hour before any performance and during intermissions.
Tel.: +49 (40) 35 01 96 58
Fax: +49 (40) 35 01 96 59
staatsoperngastronomie@hamburg.de
www.godionline.com
 

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