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Data Protection

Since it is important to us that you feel safe and comfortable visiting our website and we attach great importance to protecting your privacy, we have designed our internet presence so that its use is anonymous in principle. However, exceptions to this rule are necessary for the following reasons:

User Data

Inasmuch as a user visits (calls up) the internet portal of the Hamburgische Staatsoper GmbH, the web server will store one set of data. This set of data consists of the following elements:

The user data are anonymised according to the German Telemedia Law (TMG); thus the personalized information is deleted. Establishing personalized user profiles is thereby excluded.

The sets of data consisting of the above-mentioned, anonymised data are saved by our provider Hosteurope, using the statistics tool Webalizer, and analysed only for statistical purposes. Statistics about the frequency of call-ups of individual segments of our online presence help us to adapt our internet presence to your needs. Data will not be passed on to third parties; other analyses are not carried out.


Cookies are small files which are saved on your computer for various reasons. In order for our customers to use the virtual shopping cart, we use so-called session cookies and session IDs (cryptic numbers controlling your connection to the reader’s accounts during a session). These session IDs are automatically deleted when our webpage is closed.


In order to protect your data from illicit access as comprehensively as possible, our online ticket services use 127-Bit SSL encryption for data transfers.

Online Ticket Service

In order for you to purchase tickets through the online ticket system, we require your personal data. These data are used by the Hamburgische Staatsoper GmbH and its suppliers only to provide and/or improve existing or future services.

Your contact information is used to deliver tickets and for rapid communication in case of performance cancellations. We require your date of birth to identify your customer information and to verify your age for reduced-price tickets or events with a minimum age. Depending on the method of payment chosen, we also require your bank account information or credit card information for accounting purposes.

Strictly following data protection regulations, we will also use your information for purposes of advertising and statistics. Your name, address and email address will be used to inform you about interesting offers and events. You can opt out of the use of your data for advertising and personal statistics at any time, e.g. by sending an email to


You will only receive our newsletter if you order it by filling out the form. Should you no longer wish to receive the newsletter, you can unsubscribe by using the link at the end of each newsletter. You will only be sent further information about our offers only if you expressly click on this option, and you can unsubscribe at any time.


On our website, you will also find links to the website of Facebook Ireland Limited, which is our official Facebook page. In order to protect your data, the links are configured so that Facebook receives no personal data from us if you call up our web pages or use the link. If you call up our Facebook web pages, please note our data protection statement there.

Your rights as a user

According to § 34 and §35 of the German Federal Data Protection Law, as a user you have the right to demand information about what data we are storing about you and what purpose this storage serves. In addition, you can correct incorrect data and have data deleted if its storage is no longer permissible or necessary.

Data Security Officer

The compliance and control of our data protection responsibilities is the responsibility of our data security officer. He is available for information and suggestions regarding data protection.

Dr. Uwe Schläger
datenschutz nord GmbH
Tel: +49 471 / 300 11 0

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